Done-for-you AI customer support for ShopifyYour customers wrote overnight. By dawn, they're answered.
We set up, run, and keep improving an AI agent that answers "Where is my order?", returns, and product questions in writing, across email and website chat, plus Instagram, Facebook, and WhatsApp on Growth. Live in 7 days. No calls, no meetings: everything happens in writing and on recorded video.
Written report and 5-minute video within 2 business days. No call, no obligation.
Growth means more tickets, and they're mostly the same questions.
Order status, returns, sizing. Answering them by hand eats founder hours, or a growing support payroll.
tickets per 100 orders
Across 14 e-commerce verticals, for brands around $10M GMV.
Source: Gorgias Ecom Lab, March 2026median US support rep pay
That's before taxes, benefits, training, and covering nights, weekends, and holiday peaks.
Source: U.S. Bureau of Labor Statistics, May 2025of customers say AI support must offer a way to reach a human
AI must bridge to people, not block them. Every setup we build includes a clear handoff to your team.
Source: Gartner survey of 3,566 customers, Aug 2026The repetitive questions. Your team keeps the rest.
Every reply follows your policies and your brand voice. Anything sensitive, unclear, or high-value goes to a human, with a summary attached.
Order status (WISMO)
Looks up live order and tracking data in Shopify and answers instantly, 24/7.
Returns & exchanges
Checks eligibility against your policy and sends the return link. On Growth, it also creates the return or exchange.
Product questions
Answers sizing, materials, compatibility, and stock questions from your catalog and FAQs.
Order changes & pre-sales · Growth
Cancellation and address-change requests by your rules, discount-code and subscription questions, and pre-sales guidance.
Stays with your team
Refunds, complaints, disputes, VIP customers, and anything the AI isn't confident about. They're handed over with context and a suggested reply. The AI never promises refunds or compensation.
Fully async. Live in 7 days.
You never have to join a call. Every step happens by form, email, or a short recorded walkthrough you can watch whenever it suits you.
Free AI Support Audit
Send your store URL, 20–50 sample tickets, and your return policy. Within 2 business days you get a written report and a 5-minute recorded walkthrough.
Decide in writing
The report comes with a fixed-price proposal and a checkout link. Questions by email or chat are answered within 1 business day.
03 · Onboarding, day by day
7 calendar daysKick-off
Right after payment, you receive an intake form and an access checklist.
Connect
Follow our video guides to grant Shopify, helpdesk, and channel access.
Train
We build the knowledge base and reply rules from your products, policies, and past replies.
Shadow mode
The AI only drafts. You approve replies in your helpdesk and get a test report on video.
Go live
Order status and FAQs first, then the scope widens week by week, with daily QA.
Built so you can sleep on it.
Included in every plan, from day one.
Shadow mode first
The AI drafts, you approve. It only goes live once you're happy with the test results.
One-click human-only
Switch your channels back to human-only at any time, with a single click.
Human handoff
Customers can ask for a person at any time. Every conversation opens with a clear AI disclosure.
DPA & EU hosting
We act as your processor under a Data Processing Agreement, with systems hosted in the EU (Germany).
Simple monthly plans. Software and AI usage included.
No per-resolution surprises: you pay for conversations, not for how many the AI solves. Starter and Growth are month-to-month; Custom starts with a 3-month minimum.
Starter
For growing stores handling up to ~600 conversations a month.
$490 one-time setup. Waived when you prepay 3 months.
Month-to-monthCancel with 30 days' notice
- Up to 600 conversations/mo
- 2 channels: email + website chat
- English + 1 more language
- Order status, product Q&A, policy answers
- Return eligibility + return links
- Helpdesk included (or use yours)
- Weekly QA review
- Monthly report + recorded walkthrough
- Extra conversations $0.60 each
Growth
RecommendedFor brands selling across channels and countries, up to ~2,000 conversations a month.
$790 one-time setup. Waived when you prepay 3 months.
Month-to-monthCancel with 30 days' notice
- Everything in Starter, plus
- Up to 2,000 conversations/mo
- 4 channels: email, chat, IG/FB DMs, WhatsApp
- Up to 4 languages
- Creates returns & exchanges
- Cancellation & address-change requests by your rules
- Discount-code, subscription & pre-sales questions
- Daily QA, weekly report, monthly video
- Peak-season (BFCM) readiness
- Extra conversations $0.45 each
Custom
For high volume, multiple stores, extra integrations, or special compliance needs.
Written quote within 2 business days. No calls needed.
3-month minimumTerms set out in your quote
- Everything in Growth, plus
- 2,000+ conversations/mo
- SMS, marketplaces, multi-store & multi-brand
- Unlimited languages
- Integrations: Gorgias, Zendesk, Recharge, ERP/WMS
- Custom escalation & approval flows
- Custom DPA & compliance review
- Custom reporting
Prices in USD. Pay by card or PayPal, USD bank transfer (ACH/wire), or USDC/USDT.
Questions, answered in writing.
Anything else? Write to us at hello@getdawnline.com. We reply within 1 business day.
Do we need a call?
No. We work fully async. You'll get a written audit, recorded video walkthroughs, intake forms, and email or chat support. Ask anything in writing and we'll reply within 1 business day.
Do you offer phone or voice support?
No. Dawnline is text-only: email, website chat, and messaging channels such as Instagram, Facebook Messenger, and WhatsApp (depending on your plan). We don't answer phone calls on your behalf, and we don't offer voice AI.
Is there a contract? How do we cancel?
Starter and Growth are month-to-month. There's no long-term commitment: cancel at any time by giving 30 days' notice in writing (email is fine).
Custom plans have a 3-month minimum term. The exact terms are set out in your written quote before you sign.
If you aren't happy within your first 30 days live, we'll refund the setup fee.
Will customers know they're talking to AI?
Yes. Every conversation opens with a clear AI disclosure, in line with the transparency obligations of Article 50 of the EU AI Act (applicable from August 2026). Customers can ask for a human at any time, and the conversation is handed to your team with full context.
See what AI could handle in your inbox.
Send your store URL and a few sample tickets. Within 2 business days you get a written report, three sample AI replies written to your policies, and a 5-minute recorded walkthrough. No call, no obligation.