- Home
- How it works
How Dawnline works: fully async, live in 7 days.
You never have to join a call. We set up, run, and keep improving a text-based AI support agent for your Shopify store. Every step happens by form, email, or a short recorded walkthrough you can watch whenever it suits you.
Three steps, all in writing.
Free AI Support Audit
Send your store URL, 20–50 sample tickets, and your return policy. Within 2 business days you get a written report and a 5-minute recorded walkthrough.
Decide in writing
The report comes with a fixed-price proposal and a checkout link. Questions by email or chat are answered within 1 business day.
03 · Onboarding, day by day
7 calendar daysKick-off
Right after payment, you receive an intake form and an access checklist.
Connect
Follow our video guides to grant Shopify, helpdesk, and channel access.
Train
We build the knowledge base and reply rules from your products, policies, and past replies.
Shadow mode
The AI only drafts. You approve replies in your helpdesk and get a test report on video.
Go live
Order status and FAQs first, then the scope widens week by week, with daily QA.
We keep running it. You keep control.
Go-live starts with order status and FAQs; the scope then widens week by week. Here's what continues every month.
Quality review
We review conversations daily on Growth and weekly on Starter, and fix issues in the AI's knowledge or rules within 2 business days.
Written reports
Starter: a monthly report with a recorded walkthrough. Growth: a weekly report, a monthly video, and peak-season (BFCM) readiness.
Human handoff
Refunds, complaints, disputes, VIP customers, and anything the AI isn't confident about go to your team with context and a suggested reply. The AI never promises refunds or compensation.
Questions, in writing
Ask anything by email or chat and we reply within 1 business day (Taipei time, UTC+8). No calls, no meetings.
Built so you can sleep on it.
Included in every plan, from day one.
Shadow mode first
The AI drafts, you approve. It only goes live once you're happy with the test results.
One-click human-only
Switch your channels back to human-only at any time, with a single click.
Human handoff
Customers can ask for a person at any time. Every conversation opens with a clear AI disclosure.
DPA & EU hosting
We act as your processor under a Data Processing Agreement, with systems hosted in the EU (Germany).
Service targets, not compensation guarantees. Business days follow Taipei time (UTC+8).
See what AI could handle in your inbox.
Send your store URL and a few sample tickets. Within 2 business days you get a written report, three sample AI replies written to your policies, and a 5-minute recorded walkthrough. No call, no obligation.