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About Dawnline.
Dawnline is done-for-you AI customer support for Shopify stores. It is a service of Murakami Digital Co., Ltd. (村上數位有限公司), a company in Taiwan.
What we do
Dawnline sets up, runs and improves a text-based AI support agent for Shopify stores: order status, returns and product questions, with human handoff. Fully async.
Company
Murakami Digital Co., Ltd. (村上數位有限公司)
Country
Taiwan
Founder
YI HSUAN LEE
Who we serve
Shopify stores in the United States, Europe and Australia
How we work
Fully async and in writing: forms, email, chat, and recorded video. No sales calls, no meetings. Business days follow Taipei time (UTC+8).
Contact
Text-only support
Email, website chat and messaging channels. We don't offer phone or voice support.
No made-up proof
Dawnline is new. We don't show testimonials, client logos or results figures, and we'll only publish a case study with a client's written permission.
Compliance built in
AI disclosure in line with the EU AI Act, a Data Processing Agreement, and hosting in the EU (Germany). See Security.
Free AI Support Audit
See what AI could handle in your inbox.
Send your store URL and a few sample tickets. Within 2 business days you get a written report, three sample AI replies written to your policies, and a 5-minute recorded walkthrough. No call, no obligation.